Where can I learn MORE about my MCA benefits, the detailed compensation plan, etc?

You should receive your MCA Benefits package in the mail  in about a week or less, but in the mean time, you can see MORE about  your benefits, the comp plan, etc in MCA's booklet by clicking here: https://www.tvcmatrix.com/MCA_RTM.pdf​​



What is my MCA website address?

It is https://www.tvcmatrix.com/TheMCAUsernameYouChose



How can I contact MCA regarding the comp plan and/or any other questions about my business with MCA?

You can reach 'Associate Services' Monday-Saturday from 8am - 8pm (Central time zone) by calling TOLL-FREE (866) 467-2221



When will I receive my MCA Benefits cards in the mail?

In about 5-14 business days from the time you joined.



How long does it take MCA to respond to roadside assistance?

Roadside assistance is provided in  45 minutes or less is  the average time after placing a call to MCA for their disabled vehicle.



How often does MCA send Checks?

Checks are sent EVERY Friday. You also have a choice of  receiving a direct deposit into your bank account if you wish EVERY  Friday. If you choose a paper check by US mail within 2-7 business days  depending on how far you live away from the Corporate Head Quarters in   Oklahoma City.



When is the cutoff for pay periods?

Pay periods run from 12:01 am Central Time Zone Sunday to 12:00 Midnight the following Saturday, so for example a member joins you anytime after Midnight Saturday until 12:00 midnight the following  Saturday will be paid out the next Friday.



I just made a sale, but when I go to my back office it is not showing the commission... Am going to be paid?

Commission  amounts do not show up until the Wednesday before the Friday a Sale is  to be paid.  Our sale week runs Sunday through Saturday.  We pay on all  sales made during the week the following Friday.



I made a sale last week but the commission on the sale is showing $9.24 instead of $80.00…Why?

The  $80.00 advance commission is paid on sale made with an on-going payment  method.  That means a payment method where MCA can expects to be able  to draft that payment method for future payments.  These type of payment  methods include American Express, Visa, MasterCard and Discover credit  cards, as well as, electronic fund transfers from your established  personal checking account.
You will be paid as-earned commission on all other form of payment, such  as but not limited to, prepaid credit cards, gift cards, one-time pay  cards, newly established on-line banking accounts, offshore accounts  etc.  Any individual who gives away membership or charges multiple  memberships to the same credit card or bank account will be paid  as-earned.  Group sales are paid as-earned.



What do I need to do before I can receive my commission on my sales?

You need to make sure that you have sent in your W-9 or W-8 (Canadians), Independent Associate Agreement and your licensing document(s) for the state in which you live, as any commission will be held pending until the originals of these forms are received in our office at 3200 W Wilshire Blvd, Oklahoma City, OK 73116. After receipt of these completed and signed documents any commissions pending will be paid to you through direct deposit to the bank and account you have designated for your Direct Deposit of commissions. Setting up direct deposit can be done through your back office once you have made a sales or clicked on the "Become an Associate" link, or you can submit a completed Direct Deposit form with a copy of a voided check attached via email to tvc@tvcmarketing.com or faxed to (405) 607-2500. You can find these documents to be completed and submitted at:

http://www.tvcmatrix.com/secure/SalesSupport.aspx

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I just made a sale will I be paid this Friday?

Our sale week runs Sunday through Saturday. We pay on all sales made during the week the following Friday.



Why can’t I switch sponsors?

Just as I can not take people away from you to give to others, I can not take people away from your current sponsor to give to someone else. We have to abide by the terms of the Independent Associate agreement. Make sure you sign up under the sponsor you want in the beginning.



Where can I find marketing materials?

You can find our marketing materials on our website at

http://www.tvcmatrix.com/secure/SalesSupport.aspx



Can I receive the same $80.00 advance commission when I sell a Gold or Platinum membership?

Yes  when you sell the Platinum and Gold Plans you can still get the $80  advance and the same overrides and bonuses just like with the Total  Security Plan...but additionally if you have a Platinum or Gold  membership you will be placed in the MCA Matrix and any Platinum or Gold  memberships you sell will fall under you in that matrix, which will  allow you to add a second stream of income.



How does the matrix fill?

The  matrix fills from left to right.  Any sales made by you will fall in  your matrix unless you have filled your 3 x 8 matrix and they fall  outside of your 8th level.  Any sales made by your upline MAY fall  within you matrix.



How does the Matrix pay?

Look  at the hypothetical example on the Total Security Platinum membership  on the Sale Support page of the website.   http://www.tvcmatrix.com/secure/SalesSupport.aspx

Month 1.  Say you refer 3 people to the Platinum Plan.  Then on the 15th  of the following month you will earn 3 x $0.20 = $0.60 in reward  dollars.  Since you referred these 3 people then they are 1st generation  to you.
Month 2.  Then those 3 people refer 3 people each to the Platinum Plan  and of course the 3 you referred paid their membership dues for the  month.  Then on the 15th of the following month you receive $0.60 in  reward dollars for the 3 people you referred, and since the 3 you  referred, referred 3, then those 9 people, who are 2nd generation to  you, fell in your matrix and you receive $01.81 for those people who  fell on the 2nd level of your matrix.  Each of the 3 your referred  receive $0.60 in reward dollars for the 3 people they referred.  BUT you  also match on their reward dollars so you receive and additional 3 x  $0.60 = $01.80 in 1st matching.  You reward income is $0.60 + $01.81 =  $2.40 in reward dollars and $1.80 in 1st matching for a total of $4.21  in reward income.
Month 3.  Now, say the 9 2nd generation associates, those who were  referred by the people you referred, each refer 3 people to the Platinum  Plan, for a total of 27 new referrals.  These 27 then fall into your  matrix under your 9 2nd generation associates.   Then, on the 15th of  the following month, you have 3 + 9 + 27 = 39 people in your matrix,  which pays you $7.82 in reward dollars.  The 3 you referred, your 1st  generation, now each have 12 people in their matrix so they each are  paid $2.40 in reward dollars, and your 9 2nd generation each have 3  people in their matrix, so they each receive $0.60.  So you receive  reward income of $7.82 + (3 x $2.40 = $7.20 for 1st matching) + (9 x  $0.60 = $5.40 for 2nd matching) =  $20.44.  (there are fractional  pennies that make it add up right.)  By this time you have already  covered the additional cost of the Platinum membership each month.
Month 4.  If the 27 refer 3 so that 81 more people fall in your matrix,  then your reward dollars will be $24.05, your 1st matching will be  $23.45, and your 2nd matching will be $21.64 and the total matrix income  you will be paid on the 15th of the following month is $69.14.

You get the picture… if the process continues each month for next 7  months then in this hypothetical example you could be earning $98,437.48  per month or $1,181247.89 per year in MATRIX INCOME.

Now on all of your 1st or 2nd generation recruits, you match on their  reward dollars (look at the column headings) they receive no matter  where they fall in your matrix or outside of your matrix (like on your  12th level or 20th level...(YOU DONT MATCH ON THEIR MATCHING YOU MATCH  ON THEIR REWARD DOLLARS).  If you have 5, 50, or 1000 1st and 2nd  generation recruits who have an active Gold or Platinum membership then  you match all of their reward dollars...once again not on THEIR  matching.

That is the power of the matrix and 1st and 2nd matching.
Why can’t I switch sponsors?

Just  as I can not take people away from you to give to others, I can not  take people away from your current sponsor to give to someone else.  We  have to abide by the terms of the Independent Associate agreement.  Make  sure you sign up under the sponsor you want in the beginning.
Where can I find marketing materials?

You can find our marketing materials on our website at

http://www.tvcmatrix.com/secure/SalesSupport.aspx



How do Chargebacks work?

Whenever a member cancels then a chargeback on the original sales may be applicable. On the MCA Total Security membership you can receive an advance commission of $80 (plus additional bonuses of up to $10 based on sales volume) which is approximately 17 months worth of earned commissions. If a member cancels in their 10 month, then you would be charged-back the remaining 7 months which have not been earned…or 7 x $4.62 = $32.34. This chargeback is taken from any existing commissions due you for the week. If you have 15 commissionable and processable Total Security sales that week, you will receive a bonused for any chargebacks you had that week, otherwise your total chargebacks cannot exceed 50% of your check for a given week.

If a member call and request and are granted a full refund, that is not considered a chargeback, it is considered a no-sale and is not subject to the rules listed above. Any commissions that have been paid related to a no-sale are charged against future commissions.